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Privacy & Cookies Policy

SIA “Headline Consult” Privacy Policy

Last updated on July 22, 2024.
This document provides information about the processing of personal data within our company and the types of data we may process. If you require more detailed information or have any questions after reviewing this Privacy Policy, please contact us!

1. Data Controller Contact Information
Name: SIA “Headline Consult”
Reg. No.: 40103583109
Address: Urbāna 5, Baloži, Ķekava Municipality
Contact phone number for data processing inquiries: +371 25459459
Email for data processing inquiries: info@pixsel.shop
2. Types of Personal Data We Collect, How We Obtain Your Personal Data, and Why We Have It
We process your personal data for the following purposes:
2.1. Purchase of Goods and Fulfillment of Your Orders
2.1.1. Purpose of this data processing.
We collect your personal data to accept, manage, and fulfill your product orders, including (but not limited to) payment processing, product delivery, returns handling, invoicing, communication regarding your orders, and other related matters.
2.1.2. Types of processed data. For this purpose, we process the following personal data – personal identifiers and contact details:
  • First name,
  • Last name,
  • Email,
  • Phone,
  • Address,
  • Message or letter content,
  • Ordered products/purchase details,
  • IP address.
    • 2.1.3. According to the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:
    Processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) of the GDPR).
    2.1.4. We do not process special categories of personal data.
    2.1.5. Source of data collection. We have obtained your personal data from you when:
  • Registering on our online store,
  • Making a purchase on our online store.
    • 2.1.6. Data recipients:
  • Data is disclosed to our employees who need it to perform their direct duties related to processing and fulfilling your order;
  • We may share your personal data with third parties to ensure product delivery (Omniva and Venipak – name, surname, delivery address, phone) and payment processing (Paysera – name, surname, purchase details);
  • Your personal data may also be shared with third parties when required to comply with legal obligations (e.g., government authorities, accounting service providers for bookkeeping purposes);
  • We share only the personal data necessary for fulfilling your order and meeting legal requirements.
  • We may use data processors (e.g., website hosting providers) and ensure they process personal data in compliance with applicable regulations.
    • 2.1.7. Information on data transfer to third countries or international organizations.
    The collected data is not and will not be transferred outside Latvia, the European Union, or the European Economic Area, nor to any international organization.
    2.2. Analysis of Online Store Visits, Statistics, and Visitor Activities
    2.2.1. Purpose/Objectives of this Data Processing.
  • For analysis and statistics, we process only pseudonymized generalized data and do not process your contact information or any other personally identifiable data. That is, analytical and statistical data do not allow the identification of a specific user, are not linked to other identified user data, and are not combined into datasets based on a specific user.
  • We aim to make the use of our online store as simple and convenient as possible, keep our product range relevant and useful for customers, and ensure the best possible user experience. Therefore, to expand our operations and improve the online store, we constantly analyze how customers use our store and process the data listed below.
  • With the help of Facebook Pixel, we can analyze visitor behavior after they click on an ad on Facebook and are redirected to the service provider’s website. This allows us to evaluate the effectiveness of Facebook ads for statistical and market research purposes and optimize future advertising campaigns. The data collected by Facebook Pixel is anonymous to us; we cannot draw any conclusions about the user’s identity. However, Facebook stores and processes the data, making it possible to link it to the respective user profile and allowing Facebook to use the data for its advertising purposes in accordance with Facebook’s data usage policy. This allows Facebook to place ads on Facebook pages and beyond. We have no control over the use of this data.
    • 2.2.2. Types of Processed Data. Within this data processing, we process the following pseudonymized generalized data:
    Google Analytics 4 Data:
  • User data, including information about the user’s device (but the full IP address is not stored for EU users), browser, and operating system, to understand your audience’s technical demographics.
  • Session data, such as session duration, visited pages, and the sequence of viewed pages.
  • Traffic source data, indicating how users arrived at the online store.
  • Event data regarding specific actions or events triggered by users, such as page views, button clicks, product views, cart additions, purchases, file downloads, and customized events set by the online store owner.

    • Facebook Pixel Data:
  • HTTP headers — everything typically found in HTTP headers, a standard web protocol sent between any browser request and any server on the internet; this information may include data such as IP addresses, web browser information, page location, document, referrer, and the person using the site.
  • Pixel-specific data — includes Pixel ID and Facebook cookies.
  • Button click data — includes all buttons clicked by site visitors, labels of those buttons, and any pages visited by clicking on a button.
  • Form field names — includes the names of form fields on the online store, such as “email,” “address,” “quantity” when purchasing a product or service. Field values are not captured unless included as part of advanced matching or conversion tracking.
    • 2.2.3. In accordance with the General Data Protection Regulation, we will process these data based on the following legal grounds:
    The data subject has given unambiguous consent (meaning a freely given, specific, and informed indication of the data subject’s wishes by which they give consent to the processing of their personal data) (General Data Protection Regulation, Article 6, paragraph 1, point d).
    2.2.4. We do not process special categories of data.
    2.2.5. Source of Data Collection.
    We have obtained the data from you based on your consent, by approving the use of Analytical cookies (Google Analytics) and/or Marketing cookies (Facebook Pixel) or accepting all cookies. You can accept or reject analytical and/or marketing cookies at any time by adjusting the cookie selection or deleting cookies using your browser functionality.
    2.2.6. Data Recipients:
  • The data is disclosed to our employees who need it to perform their direct duties in processing and analyzing statistical data.
  • We may transfer these data to third parties for more effective statistical analysis of the online store’s usage – SEO, SEM, and visitor analytics service providers.
  • Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (Google).
  • Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland (Facebook).
    • 2.2.7. Information on Data Transfer to Third Countries or International Organizations.
    Regarding Google Analytics and Facebook Pixel cookies – these cookies may be transferred outside the European Union or the European Economic Area to countries that are not deemed to provide an adequate level of data security, such as the United States. By accepting marketing and statistical cookies, particularly those related to Google Analytics and Facebook Pixel, you consent to the possibility that these cookies may be transferred outside the European Union or the European Economic Area.
    3. How We Store Your Personal Information
    We will store your personal data:
    • as long as the contract with you is in force,
    • as long as we or you can realize legitimate interests in accordance with external regulatory acts,
    • as long as there is a legal obligation to store the data,
    • as long as your consent to the relevant processing of personal data is in force, unless there is another legal basis for data processing.
    After the storage period ends, your data will be deleted from the online store database.

    We protect your data using the capabilities of modern technology, considering existing privacy risks and our reasonably available organizational, financial, and technical resources, including using the following security measures:
    • data encryption during data transmission (SSL encryption),
    • firewalls and antivirus software on user computers,
    • the operating system and software of user computers are regularly updated,
    • other protection measures in accordance with current technological developments.
    4. Your Data Protection Rights
    You have the following rights regarding the protection of personal data:
    Right to access your data – To exercise your right to access data, you need to specify a particular time period and the data you wish to obtain from us. You have the right to request information from us about which of your data we hold, why we process it, how we obtained it, to whom we have shared it, how long it will be stored, and to receive a copy of your data. The request will be processed faster if the time period is as short as possible and the request for information about your data is formulated in as much detail as possible. It will help us provide a response if we know the purpose for which you wish to access the data.
    Right to rectify data – If you need to clarify or correct your personal data in our possession, you must clearly indicate which data needs to be corrected and what the current information is. If the data was not obtained from you, please provide justification for why the information to be corrected is considered inaccurate, in order to facilitate a faster and more accurate assessment of the correction.
    Right to erasure of data – In order for us to erase your data, you need to specify which personal data should be deleted and provide justification for this request. Please note that in all cases, it may not be possible to delete the data.
    Right to restrict processing –If you are unsure whether we are processing the data appropriately, you may ask us to restrict the processing of specific data. The request to restrict data processing should include an explanation of why you believe the processing should be restricted.
    Right to object to processing – In certain cases, you may have the right to object to processing for individual reasons. In this request, it is important to specify the individual circumstances that justify your objection to processing.
    Right to data portability – If you would like us to compile and transfer your personal data to another controller or send it to you, it is important to specify which data you would like to transfer.

    You can submit the relevant requests in the following ways:
    • in writing in person at our address, presenting an identification document,
    • by electronic mail, sending a request signed with a secure electronic signature to the email address info@detailingmania.lv,
    • by sending a written request to our legal address (in this case, the data will be provided by sending it in a registered letter to your declared address of residence).
    • We will consider your request without unnecessary delay and provide a response regarding the execution or non-execution of the request no later than one month from the date of receipt. If the fulfillment of the request takes us longer, we have the right to extend the execution by an additional two months, but in any case, you will be informed within one month.

    We have the right not to fulfill your request:
    • if it is not formulated clearly,
    • if we are unable to identify you,
    • if we have already responded to such a request,
    • if the volume of the requested information is disproportionate,
    • if the request is unjustified (not related to our company, no explanation provided for why the request should be fulfilled),
    • if regulations state that we are not authorized to provide such information or we are obligated to store specific data about you.
    When withdrawing consent for data processing, please note that the withdrawal of consent does not affect the lawfulness of data processing that took place before the consent was withdrawn.
    5. Submitting Complaints
    If you have concerns about how we process your personal data, you can submit a complaint via email, sending a request signed with a secure electronic signature to info@detailingmania.lv.
    If you believe that we have processed your data improperly, you have the right to file a complaint with the data protection supervisory authority regarding our organization's data processing:
    Data State Inspectorate
    Elijas iela 17, Riga, LV-1050
    pasts@dvi.gov.lv
    www.dvi.gov.lv
    +37167223131



    COOKIE POLICY


    Last updated on July 26, 2024.

    I General Provisions
    1. SIA “Headline Consult”, Reg. No. 40103583109, address Urbāna 5, Baloži, Ķekava Municipality; email: info@detailingmania.lv (hereinafter referred to as “We”) are committed to ensuring the security of personal information of visitors to our online store https://detailingmania.lv (hereinafter referred to as the “Website”) and protecting their rights when browsing our Website.
    2. This Cookie Policy has been prepared to provide Website visitors with additional information about the technologies used on the Website and how we use them.
    II Information About Cookies
    3. Cookies are small text and numerical files that are downloaded and stored on your computer or another device (e.g., smartphone, tablet) and retained in your web browser during your visit to the Website. They can be used to track which pages you visit on the Website, save the information you enter, or remember your preferences, such as language settings, while browsing the Website.
    III Purpose and Legal Basis of Cookies
    4. Cookies are necessary for easier Website use, such as for making online payments, allowing us to gather information about how visitors use our Website, and improving the products and services offered. Cookies are also used to provide you with tailored information about our products and services.
    5. We use different types of cookies, some of which are set by default (such as “Necessary” cookies), while for others used for analytics and targeted marketing, we require your consent. By giving consent via the cookie banner displayed when visiting the Website, you choose whether to allow certain cookie categories.
    IV Types of Cookies and Their Use
    6. We use four categories of cookies, but we require your consent for only two of them. You can accept both categories or only one. By accepting a cookie category, you consent to all cookies within that category (see the detailed cookie list below). You can change your preferences and refuse cookies at any time.
    Necessary Cookies Necessary cookies are essential and allow you to access different parts of the Website. These cookies are stored on your computer, smartphone, tablet, or other device during your visit and browsing of the Website or for a specific period. They are set in response to actions considered a service request, such as setting privacy preferences, logging in, filling out forms, or placing an order. These cookies are required for the Website to function and cannot be disabled; therefore, your consent for this category is not required.
    Analytical Cookies Analytical cookies help us count visits and traffic sources to measure and improve the Website’s performance. They allow us to understand which pages are most and least visited and how visitors navigate the Website. If you refuse these cookies, your visit will not be included in our statistics, but it will not restrict your Website activities.
    Advertising Cookies Targeted advertising cookies identify your preferences on the Website and provide you with the most relevant information about our services, improve content customization, and enhance your browsing experience. These cookies may also be used for our advertising campaigns on third-party websites. If you agree to use these cookies, we may receive information about trusted partner websites where you have interacted with our advertisements. If you refuse these cookies, you will be shown general, non-personalized ads.
    V List of Cookies Used on the Website

    Necessary Cookies
    Name Purpose Storage Period
    mania_session Functional session cookie to store items added to the cart, login sessions for the e-store, etc. 3 hours
    XSRF-TOKEN Functional, necessary for security. A token (a string of symbols) is sent to the server along with the request so that the server knows the data is coming specifically from our e-store, preventing cross-site scripting (XSS). 3 hours
    PHPSESSID PHPSESSID is a session cookie used to identify a user's session on the website. It is commonly used in PHP-based web applications to store a unique session identifier on the server. When a user visits a website that uses PHP sessions, the PHPSESSID cookie is sent to the user's browser and stored on their computer. The server uses this cookie to identify the user's session and retrieve the corresponding data. The PHPSESSID cookie is typically set to expire when the user closes their web browser. Session

    Functional Cookies
    Name Purpose Storage Period
    __cookie_consent Stores the cookie consent choice. 1 year

    Analytical Cookies
    Name Purpose Storage Period
    _ga_* Set by Google Analytics to store and count page views. 2 years
    _gat_gtag_* Set by Google to distinguish users. 1 day
    _ga Set by Google Analytics to calculate visitor, session, and campaign data, and track website usage for the analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 2 years
    _gid Installed by Google Analytics, the _gid cookie stores information on how visitors use the website while generating an analytics report on website performance. Some collected data includes visitor count, traffic sources, and pages visited anonymously. 2 days

    Marketing Cookies
    Name Purpose Storage Period
    fbp Used by Facebook.com to deliver ads. 3 months
    VISITOR_INFO1_LIVE Set by YouTube to measure internet bandwidth, determining whether the user receives the new or old video player interface. 5 months 27 days
    VISITOR_PRIVACY_METADATA Set by YouTube to store the user's consent status for cookie processing for the current domain. 5 months 27 days
    YSC The YSC cookie is set by YouTube and is used to track views of embedded videos on YouTube pages. Session
    VI Information on User Consent for Cookie Usage
    7. No consent is required for "Necessary" and "Functional" cookies, as these cookies ensure the full and uninterrupted display of website content and its functionality, allowing users to log in and place orders.
    VII Rejecting Cookies
    8. If you do not want analytical and marketing cookies to be used on your device, you can manage your cookie preferences in the website's cookie settings section by disabling the respective category (which is disabled by default) and clicking the "Save my selection" button. Alternatively, you can click the "Accept only necessary cookies" button in the cookie notification window. Please note that such changes may affect website functionality and may prevent you from receiving personalized offers or ads.
    VIII Withdrawing Consent
    9. You can change your cookie preferences or withdraw your consent at any time. You may reject all cookies except for "Necessary Cookies."
    IX Policy Changes
    10. If you have any questions regarding personal data processing, we encourage you to review our Privacy Policy, available at https://pixsel.shop/en/privacy-policy, or contact us at info@detailingmania.lv or +371 25459459.
    11. We reserve the right to change this Cookie Policy at any time. All changes to the Cookie Policy will be published on the website.